OPEX in BFSI Summit 2017

Transformation during times of innovative disruptions in financial services – helping you cope with technological changes and shifting customer preferences for successful business operations

OPEX in BFSI Summit 2017

Looking at the given market conditions and opportunities, leading BFSI institutions are focused on improving key processes, especially those that provide opportunity to increase productivity and attract new customers at the least possible cost involved. Time and again financial institutions have been asked to deliver more with regards to measurable performance improvements across projects and enterprise, bringing competitive difference through exceptional services to customer and clients, safeguard the business through compliance and risk initiatives and also propel the drivers for cultural transformation. On an average, Indian banks have about 20 percent of staff deployed in back–office processing as against a global best of 10 percent. Over two thirds of this processing happen in branches and not back office centres, where it ideally should. Process re–engineering and operating model change can help reduce costs, improve service and contain operating risks. Financial institutions appear to be under–investing in technology with spends at about 25 percent of global benchmarks.

The financial services industry is undergoing a phase of major transformation, with entry of more players in the already competitive environment and as a result every organization is focused on the adoption of business intelligence and analytics to drive overall profitability. The top priority for every institution today is to focus on innovation so that they can diversify and also be profitable ventures by utilizing the available resources more optimally while promoting operational excellence.






Key Benefits

The OPEX in BFSI Summit will delve on the aspects of driving growth, reducing costs, increasing efficiency and enhancing customer centricity for the financial services sector.

Key Topics of Discussion

Day One:
  • Establishing underlying capabilities in financial services through disruptive innovations to create winning conditions
  • Change management: From static to dynamic business operations
  • Tackling hindrances to attain operational excellence in client facing and non-client facing branches
  • Stay healthy & be leaner - Quantify improvements in business outcomes through business analytics
  • Using big data and business intelligence to spur process excellence
Day Two:
  • How can technology improve inexorably as a driver for operational efficiency
  • Business and technology strategy – align technology choices today with future business directions
  • Driving process excellence through a significant increase in technology investments to guide improvements
  • Change management turning the financial services sector into ‘Survival of the Fittest’
  • Creating lean processes through customer centric business process re-engineering

Why should you attend?

  • Navigating Disruptive Innovations and Transformations in Financial Services
  • Successful Business Operations through Process Optimization
  • Business Intelligence & Analytics – Paving way for OPEX in BFSI
  • Changing gears – from operational risk to operational excellence
  • Impact of Technology on Business Process Operations
  • Managing Change Effectively and Strategically
  • Innovative Ways to Optimize Customer Experience

Who should attend?

Verticals who will attend:

Banking – Retail, Private, Corporate, Investment, Cooperative

Financial Services


Non-Banking Financial Institutions

Who will you meet?

Industry Professionals from the following functional roles:

Chief Executive Officer (CEO), Chief Operating Officer (COO), Chief Information Officer (CIO) / Chief Technology Officer (CTO) & Chief Innovation Officer

President, VP, AVP, Head, General Manager, Director from:

Business Excellence, Operational Excellence, Business Transformation, Quality, Process Improvement, Technology, Strategic Transformation, Change Management & Process Excellence

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